As customers we expect high quality. It’s an expectation we should all keep in mind when the tables are turned and we’re providing a product or service. High quality equals higher customer satisfaction and a greater chance of continued partnership. In Part I of my blog on Effective Quality Control to Support Your Customer, I …
Continue reading “The Effect of Quality Control on Customer Satisfaction – Part II”
When you decide to purchase a certain product or pay for a needed service, it is your expectation that you will receive something of value and of good quality. When quality is not up to par, think about how it makes you feel. I have been places where my first visit was my last due …
Continue reading “Effective Quality Control to Support Your Customer”
Every year the federal government awards contracts worth $100 billion to small businesses, according to the Small Business Administration (SBA). That makes for a lot of opportunity, but there’s stiff competition to win those contracts. Relationships, connections and trust are crucial to doing business with the government, advises the SBA on one of its blogs. …
Continue reading “Market Research for Small Business in a Time of Limited Interaction”
With the recent uncertainty over further sequestration and a possible second government shutdown, many agencies and components of the federal government have been asked to identify those procurement actions that are critical and have the potential to cause major operational dysfunction if delayed. While this drill is important, it’s also a reminder that procurement …
Continue reading “Procurement Planning – An Important Spoke in the Wheel”
Integrity Management Consulting and GovLoop are proud to present a 12-part series called “Conscientious Contracting: A Thoughtful Approach to Acquisition and Program Management,” that aims to address common challenges and achieve new efficiencies in government procurement. Integrity Matters will bring you occasional posts written by GovLoop’s Andrew Krzmarzick, featuring the expertise of Integrity subject matter experts and other professionals in acquisition. …
Continue reading “The Struggle With the Juggle: How to Master the Trick of Contract Transition”
In a business environment where the government is expected to do more with less, the strategic sourcing process has become a resourceful approach in helping agencies reduce spending and clearly define requirements while also improving mission delivery. Strategic sourcing can be defined as a standard and formal process that incorporates rigorous analytics, tools and techniques …
We took a pause from our normal hectic workday schedules to gather here at our headquarters for a potluck Thanksgiving lunch. It was nice to slow down, enjoy a meal together and talk about peoples’ families, holiday plans and traditions. It is the people, after all, who make our company and any company succeed. We …
Imagine this scenario. Your acquisition lead time is quickly slipping. Time is running short to develop your solicitation documents, which could jeopardize meeting the target project completion date. What do you do? It’s likely that you don’t start entirely from scratch on a completely blank page. Do you pull the last electronic version of the …
Continue reading “Avoid Risk by Using Solicitation/Contract Templates”
The latest in our Health and Wellness series of yoga classes for employees started last week and I began thinking how some of the fundamentals we’ve been learning in yoga can be applied to managing during an unexpected or challenging situation, such as the government shutdown. The implications of the shutdown have been far-reaching – …
Continue reading “Breathe! How a Holistic Approach Helped Us Survive the Government Shutdown”
Imagine a college football game day – large crowds of fans, student colors, marching bands, and the cacophony of noise. Once the last touchdown is scored and the crowds leave, the crew that remains behind has the important job of ensuring things are brought to a close and all is in place. Representatives who contribute …
Continue reading “Successfully Quarterbacking Government Contract Closeout Files”
