The Effect of Quality Control on Customer Satisfaction – Part II

As customers we expect high quality.  It’s an expectation we should all keep in mind when the tables are turned and we’re providing a product or service.  High quality equals higher customer satisfaction and a greater chance of continued partnership. In Part I of my blog on Effective Quality Control to Support Your Customer, I […]

Effective Quality Control to Support Your Customer

When you decide to purchase a certain product or pay for a needed service, it is your expectation that you will receive something of value and of good quality.    When quality is not up to par, think about how it makes you feel.  I have been places where my first visit was my last due […]

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